About

Deslaurier specializes in creating custom cabinetry in harmony with today’s varied lifestyles.

Overview

Our History

Deslaurier is a local business through and through, with its inception beginning in 1979 in the Deslaurier family garage. Fast forward to today, Deslaurier employs approximately 180 people and has earned a reputation as a market leader for cabinetry design. The company operates effectively in several business channels that include some of the region’s top, award-winning builders and renovators and a dealer network that represents the Deslaurier brand throughout Ontario.

When a fire destroyed or plant in 2009, Deslaurier seized the opportunity to rebuild a state-of-the-art green manufacturing facility in Renfrew Ontario. In 2018 Jim Deslaurier, founder, and Denis Staples, president of Deslaurier announced an exciting new chapter for Deslaurier with the introduction of new ownership.

Their reputation for exceptional design and customer service has also won them numerous industry awards. These awards reflect the dedicated and growing group of loyal customers who appreciate the advantage of quality craftsmanship and a proven reputation for design experience attention to detail. 

They have also become an active member of many industry associations including the National Kitchen & Bath Association, the Canadian Kitchen Cabinet Association, the Better Business Bureau, Greater Ottawa Home Builders Association (GOHBA) and Renomark – Renovators Mark of Excellence.

If you can imagine it, Deslaurier can create it.

Our Company

The Deslaurier team is proud to offer exceptional quality products and design solutions tailored to each customer’s needs and dreams. We know cabinetry. We believe your home should suit your lifestyle and reflect your unique personality. That’s why we’ve built our business on a commitment to custom design, making sure ‘our’ rooms are always your rooms — the kitchen and bath that you’ve always dreamed about. Our vast selection of door styles, stains, and finishes ensures you get exactly what you want, no compromises.

Our Reputation

While the scale of our operations has changed since our launch as a modest family business three decades ago, our personalized approach to client service remains the same. We stand by your side from the beginning of the project through to completion — and beyond. Each project is backed by a comprehensive 20-year warranty. That commitment and talent has led to numerous industry awards for the Deslaurier team.

At Deslaurier we are proud of our roots; those of a family run custom cabinet manufacturer in the Heart of the Ottawa Valley. Over the years, Deslaurier has grown but the family values upon which our company was built continue to provide a solid foundation today and for our future.

A commitment to a collaborative process and high-quality craftsmanship have allowed us to be a partner in delivering on the beautiful visions of clients since 1979.

At Deslaurier our vision is that; Together, we craft quality and function for a beautiful life. Our team looks forward to the opportunity to collaborate with you.

Jason Chartrand, President, Deslaurier Custom Cabinets

Our Team

Our Designers

Our designers are our greatest asset, bringing over 60 years of combined experience to the table. They are passionate about staying on top of industry trends and have earned Deslaurier the Better Better Business Bureau’s Torch Award which sets the standard for marketplace trust in the home improvement industry.

View our designers

Our Staff

The exceptional Deslaurier design team is backed by an equally qualified network of craftspeople, installers, service technicians, and Deslaurier dealers, all of them working together to create fresh living spaces that reflect your vision and style.

Our local, state-of-the-art manufacturing facility allows us to control the quality and delivery timeframe of your cabinets. Our manufacturing facility is staffed with a dedicated group of employees with over 60 years of combined experience with the company, while the three staff members who perform the key final quality checks on every cabinet boast over 50 years of knowledge and skill.

Our Impact

Community

Our company boasts strong roots within the community and Deslaurier team members have contributed their time and expertise to many local charitable and not-for-profit organizations that benefit the region.

The company is especially privileged to have worked closely with Habitat for Humanity, Hospice Renfrew, the Ottawa Hospital and Royal Ottawa Hospital.

Sustainability

When a fire destroyed our plant in 2009, Deslaurier seized the opportunity to rebuild a state-of-the-art green manufacturing facility in Renfrew Ontario.

We’re committed to using locally sourced woods and green manufacturing practices and materials. When possible, we carefully choose Environmentally Preferred Products (EPP) or materials with no added formaldehyde for our core construction materials. In our finishing operations, we use water-based stains, lacquers and topcoats, which are less harmful to the environment, our employees and you. Deslaurier’s base product is green by nature, but we also offer additional green options for customers who elect to be as environmentally friendly as possible.

We know that protecting the environment is vital and we’ve changed our manufacturing processes to make that happen — beautifully.

Awards

Deslaurier has won numerous awards for its custom kitchens and bathrooms, including some 13 honours over the past five years from the prestigious Greater Ottawa Home Builders Association.

Highlights

Canada’s Best Managed Platinum Winner

Better Business Bureau Torch Award for Business Place Ethics (Home Improvement category)

Entrepreneur of the Year Award Nomination by Ernest & Young (Construction category)

Greater Ottawa Home Builders Association Housing Design Awards Winner 2000 – 2019 (Winner of Every Category)

Partners

We work with the best

We are proud to partner with industry leading suppliers to offer our clients the highest level of innovative design and durability.

Careers

Open Positions

Deslaurier is hiring! We’re currently seeking candidates to work out of our locations in Ottawa and Renfrew, Ontario.

ERP Support Specialist Renfrew, Ontario

Deslaurier is seeking a highly motivated and qualified candidate to fulfill the role of ERP Support Specialist. The Specialist will report directly to the IT Manager and the President of Deslaurier Custom Cabinets. The role will be largely based out of our Renfrew location, with time required at our Ottawa location and remotely as well. The successful candidate must be a task driven, independent and forward-thinking individual who will move work forward without constant supervision or direction. They must be highly IT minded with a strong focus/background in SQL programming and database management. The position will revolve around Deslaurier’s ERP implementation and support thereof but will encompass miscellaneous IT related duties as required or assigned.

Qualifications:

  • University degree or college diploma in a related field and/or proven demonstrated experience.
  • Highly proficient in SQL programming, experience writing actions and stored procedures.
  • Ability to write, edit, test, validate, document, and implement SQL code.
  • Experience with MSSMS platform.
  • Experience with and proficient in Microsoft Report Builder.
  • Strong understanding of networking and troubleshooting experience.
  • Ability to write documentation, tutorials and/or training materials.
  • Ability to troubleshoot the ERP system and respond to user requests for assistance or system change.
  • Strong communication skills
  • Ability to train small groups of people when necessary.
  • Ability to work independently or as part of a team.
  • Strong ability to prioritize workload, be fluid and shift focus when required.

Assets:

  • Experience in and/or knowledge of a manufacturing environment.
  • Previous ERP experience.
  • Experience with 2020 Design or similar software.
  • Experience with Microsoft AD domain and user management.
  • Experience writing reports and dashboards.

Design Consultant Ottawa, Ontario

The designer’s primary functions are cabinetry sales and customer service. Essentially, the designer is responsible for working with customers to establish floor plans & layouts, coordinating cabinet, door, hardware and countertop selections while assisting them with appliances, flooring selections, etc. It also includes educating them on the order and installation processes, and the completion of accurate paperwork to meet customer’s expectations.

Job Description:

  • Meet the budgeted sales goals while providing exceptional customer service.
  • Discuss with the customer their needs, wants and design ideas, including assisting them with selecting suitable products (i.e., wood, MDF, thermofoil, countertops, hardware, etc.)
  • Create preliminary designs, layouts and floor plans using 2020 design software
  • Provide pricing information to customer using 2020 design software and negotiate contract terms and conditions
  • Perform all onsite field measurements and be able to anticipate and resolve site condition issues
  • Complete and submit all necessary paperwork using 2020 design software for the submission of the work order
  • Provide constructive feedback and ideas to management
  • Continuous improvement in product knowledge, and design trends and order accuracy
  • Attend the monthly sales meetings and the annual sales conference

Qualifications:

  • Proven track record of sales results
  • Strong working knowledge of 2020 design software
  • Strong knowledge of cabinetry and design experience
  • Meticulous attention to detail, innovative thinking, and problem solving skills
  • Strong organization and oral/written communication skills; bilingualism is an asset
  • Time management skills are vital as is the ability to work outside regular office hours
  • Ability to work independently with minimal supervision and also effectively as part of a team
  • Excellent negotiation and presentation skills
  • Degree or diploma in design or other related field
  • Minimum 3-5 years experience in design/sales or, a combination of education and work experience
  • Must be highly motivated with a demonstrated track record of providing outstanding customer service
  • Valid drivers license with access to vehicle and willingness to travel

Design Support Specialist Ottawa, Ontario

We are looking for someone to join our Design Support team in Ottawa. The purpose of this role is to assist our Designers in building and growing a network of clients through inspired design and exemplary service.

Primary Responsibilities:

  • Generating quotes and/or estimates for new prospective clients and/or builders
  • Drawing and costing out kitchens, bathrooms, etc., using 2020 software provided by DCC
  • Assisting where necessary on the GOHBA Housing Design Award entries such as CAD layouts, written descriptions etc.
  • Design support for busy designers in the area of drawing layouts using the 2020 software
  • Selling of small add on jobs to existing customers to assist the designer on existing accounts
  • Possible showroom coverage to handle retail showroom traffic during vacations and summer months
  • Administration work as assigned
  • Attending training in certain areas of the company that may not involve the design process
  • Attend the monthly sales meetings and the annual sales conference
  • Site measures – builder or retail renovations
  • Interaction with site personnel – installers, service techs, inspectors etc.

Qualifications:

  • Strong working knowledge of 2020 design software
  • Strong  knowledge of cabinetry and design experience
  • Meticulous attention to detail, innovative thinking, and problem solving skills
  • Strong organization and oral/written communication skills; bilingualism is an asset
  • Time management skills are vital as is the ability to work outside regular office hours
  • Ability to work independently with minimal supervision and also effectively as part of a team
  • Excellent negotiation and presentation skills
  • Degree or diploma in design or related field would be an asset
  • Must be highly motivated with a demonstrated track record of providing outstanding customer service
  • Valid drivers license with access to vehicle and willingness to travel

Field Service Technician Carp, Ontario

The primary focus of this role is to complete service requests effectively and efficiently per the daily schedule.

Responsibilities:

  • Field Service Repairs
  • pick up service parts and paperwork at Carp Depot each morning and ensure parts are complete before leaving Depot
  • attend appointments at specified locations and times as per daily schedule
  • complete repairs to DCC quality standards and customer requirements
  • report completion to service manager and if time permits, assist other field technicians
  • Paperwork Completion
  • For any items completed on service reports have customer sign to acknowledge their acceptance of that particular service item or all items on the service report.
  • For all retail clients with completed service, present invoice and collect payment of final amount owing.
  • Paperwork for New/Incomplete Service Items
  • Complete all return service reports daily utilizing catalogue codes and proper terminology.
  • All reports must be complete, accurate and signed off by the customer acknowledging the service to be completed.
  • Company Representation
  • Always represent the company in a courteous and professional manner.
  • Always operate company vehicles in a safe and professional manner.

 Education:

  • Grade 12

Qualifications:

  • working knowledge of cabinetry installation, counter tops, woodworking and finishing techniques
  • possess excellent organizational and time management skills
  • capable of working independently (minimal supervision) as well as part of a solid team
  • strong communication/interpersonal skills and ability to manage difficult customer interactions with tact
  • valid driver’s license and clean driver’s abstract record
  • proven problem-solving ability and creative approach to solving service issues on site
  • must be physically fit and able to lift 75 – 100 lbs
  • Good PC skills with working knowledge of Outlook, Excel and Word
  • Knowledge of Deslaurier products and services would be a strong asset
  • Must provide own equipment:  table saw, chop saw, air nailer, compressor, wood working tools

NOTE:  PLEASE INCLUDE A COPY OF YOUR DRIVERS LICENSE AND YOUR CONSENT FOR DESLAURIER TO OBTAIN A DRIVERS ABSTRACT, WITH YOUR A

Delivery Driver Renfrew, Ontario

The Delivery Driver, under the direction of the Delivery Lead, will work closely with the other drivers, delivery assistants and the installation coordinator to ensure safe, damage free and on time delivery of material.  

Responsibilities:

  • Safely transport materials and product to and from specified destinations such as clients, dealers, builder locations and offices, between the Pembroke and Ottawa as well as outlying areas.
  • Load completed orders and arrange them in the truck by order of daily delivery schedule.
  • Unload product from delivery trucks verifying paperwork against shipments to ensure accuracy and signoff.
  • Maintain a timely schedule and make all deliveries as planned.
  • Present bills and receipts and collect payments for goods delivered or loaded.
  • Turn in payment received from deliveries.
  • Keep receipts for gas, maintenance and any other services performed on the truck.
  • Obey traffic laws and follow established traffic and transportation procedures.
  • Maintain records such as vehicle logs in accordance with regulations.
  • Report any mechanical problems encountered with vehicles.
  • Use proper personal protective equipment while on sites, around all vehicles and equipment.
  • Other duties as assigned by lead hand or manager.

Qualifications:

  • Clean drivers abstract
  • G license with a clean driving record (DZ or AZ is an asset)
  • Must be physically fit and able to lift a minimum of 100lbs
  • Previous shipping / receiving experience
  • Forklift operator certification is a strong asset
  • General knowledge of WHMIS, Transportation of Dangerous Goods, Health and Safety
  • Proven problem solving, communication and planning/scheduling skills are essential
  • Excellent interpersonal and customer service skills
  • Capable of working independently but as part of a solid team.

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